To schedule a demonstration of Virtual Warehouse, simply call 1.800.903.1673 to speak with a representative, fill out a Contact Us form, or email sales@marketingfx.com.

We look forward to the opportunity to explore how Virtual Warehouse can make your print supply chain simpler and more efficient!

As tracking numbers are updated within our operations system, you will receive automated email notifications containing shipping details.  If, for some reason, you have not received tracking information, please contact your Sales Consultant or Customer Advocate.

8350 N. Central Expressway
Suite 1600
Dallas, TX 75206
1.800.903.1673

Please contact your Sales Consultant or or Customer Advocate and he/she will either establish or reset your FTP user account information.

Glossy Vs. Matte:  Glossy papers convey quality and sophistication, and they make photos “pop,” but their shine also can make text harder to read.  Matte papers project an “environmentally friendly” image, and their soft white appearance makes for good text legibility.

Light Vs. Heavy:  Lighter weight papers say “value” and are economical for mailing, while thicker papers typically are more opaque and more durable, making them a good choice for pieces that feature a lot of text or are intended to have a long shelf-life.

Aqueous is a clear, fast-drying, water-based (environmentally friendly) coating that is used to protect printed pieces. It helps prevent fingerprinting and scuffs, and improves the durability of pieces that go through the mail or are subjected to other types of wear and tear.  In addition to protection, aqueous gives extra “pop” to color and imagery, and makes any piece look more impressive.

Because offset printing is extremely precise, any images you include should be provided in a minimum of 300 dpi (dots per inch) at size (100%).  Images that are of a lower resolution are likely to be blurry or will appear pixelated.

RGB refers to the colors red, green and blue, which computer monitors use to display images.  A four-color, offset printing press, however, prints images using a different set of colors: cyan (blue), magenta (red), yellow and black (CMYK).

Files created in RGB must be converted to CMYK before they can be printed on a four-color press.  (Follow the instructions provided by your design program.)  Keep in mind that files viewed in CMYK provide a more accurate representation of how your printed piece will look than what you can see in RGB mode.

We recommend that you compress file using WinZip for PCs and the Apple zip process or Stuffit for MACs.  This decreases the file size and the chances for file corruption.  

Because computer monitors vary, PDF proofs can be used to help display layout, text accuracy, and image placement and proportion, and to give a fairly accurate interpretation of color or density.  Although we make every effort to match colors and/or ink densities as shown on PDF proofs, we cannot guarantee exact matches between our offset printing proof and the PDF proof you print from your office or home printer.

When you receive your PDF proof, please review it carefully.  This is your opportunity to check your layout and graphics, and your last chance to find typographical errors or misspelled words, and mistakes in grammar, punctuation and content.

Please see the Postage Rates Guide for current postage rates. Our Sales Consultants are happy to consult on how to design a mailpiece to achieve the lowest postal rates possible.

Typically, material with an aqueous coating in the address area can experience some challenges with the inkjet print penetrating the coating, thus creating a beaded effect on the address and barcode. Other times it works just fine. MailingFX recommends that if you want to put a coating on the address panel, please give us a paper sample so we can test it for you. It's always better to be safe than sorry.

The maximum flap size for a booklet style envelope is 2-3/8" long.

Yes. An envelope must have a minimum of a quarter inch clearance left and right with respect to the inserts for a total of a half inch. If an insert fits too tightly in an envelope, then it won't easily insert using industry standard inserting equipment.

Yes, perforated tabs are accepted by postal regulations if they are affixed to the top or trailing edge of the mail piece. Non-perforated tabs are required on all bottom tabs.

There are several factors that can affect the delivery timeframe of your mailing, including class of mail (first class presort vs. standard presort), destination, and the United States Postal Service (USPS) designated peak periods.

Choosing the "right" postage for your mailing campaign can be somewhat bewildering if you aren't prepared for the cost and delivery implications. Outside of overnight priority mailing, First Class Presort is the Postal Service's fastest and more costly approach to mailing, generally reaching its destinations within 1 to 5 business days. Standard Presort mailings typically take 5 to 15 business days to reach its destinations nationwide. Although standard mail may have a longer delivery timeframe, there are some financial advantages to standard mail, offering a postage discount to account for the longer delivery timeframes.

As with any business, the United State Postal Service does experience peak mailing periods that could have an affect with the timeframe mail is delivered. This would include the December holiday timeframe and during recognized political seasons.

MailingFX is a 24-hour lettershop. We will accommodate our production schedule to meet your project deadlines. Generally we request 2 to 3 business days to complete a project, depending on scope of work. Our team of professionals will work with you to meet your mailing timeframes.

The value we put on our client's data is of the utmost importance to us. MailingFX has created a highly secure data processing environment that protects the privacy and integrity of your data. We maintain the highest confidentiality agreements as well as operate as a bonded company.

No. All mail handling is treated with the same respect and care by MailingFX regardless of the postage choice. The only difference between standard and first class mail is the delivery timeframe. The Post Office offers its clients a postage discount for standard mail to account for a slightly longer delivery timeframe. We can also deliver to Bulk Mail Centers and Sectional Center Facilities to reduce postage and increase delivery times.

The dimension of a mail piece expressed as a ratio of length (the direction parallel to the address) divided by height. For example, a postcard 5-1/2 inches long by 3-1/2 inches high has an aspect ratio of 1.57. An aspect ratio between 1.3 and 2.5, inclusive, is required for automation compatibility. For some First-Class Mail, aspect ratio is used to determine whether a nonstandard surcharge applies.

Postal regulations require tabs to be affixed to a letter-size mailer if it is folded or a saddle-stitched booklet. One tab is required on a folded mailer when the fold falls below the indicia. Two tabs are required on a folded piece when the fold is positioned above the indicia, and/or if the letter mailer has any form of stitching. If a letter mailer has stitching, the opening must be at the top to qualify for automated postage rates.  Flat mailers are not required to have postal tabs.

Starting November 23rd, 2008 all First-Class mail must be updated within 95 days of the mail date. Also, to reduce the amount of Undeliverable as Addressed mail, the USPS is also extending the Move Update requirement to Standard Mail. This means that all databases used for mailing must have been updated with correct deliverable addresses within the past 95 days of the mail date.

MailingFX can provide NCOA (National Change of Address) services that meet this requirement for you.

All delivery times are after art/logo approval. Normal delivery on all stock apparel items is 2-4 weeks after art approval.

As possible, we will do everything possible to meet your deadlines. Rush charge and expedited air freight will be applied to your final cost.

We drop ship to locations across the world.  Split shipments of up to five (5) locations is provided at no charge.  Additional charges may apply for more locations.

Minimum order quantities for gift items vary by product. Please contact your Sales Consultant for details.

Setup charges vary by product. Please contact your Sales Consultant for details.

You can use any major credit card (Visa, MasterCard, or American Express).

In accordance with state and local tax laws, we may be required to charge sales tax on your order.

There is typically a one-time charge to create your artwork in a vector usable format.

Our experienced art department can work with many artwork programs.

Adobe Illustrator (8.0 – CS4) .EPS or .AI files
Adobe PhotoShop (300 dpi or higher) .PSD files
High resolution (300 dpi or higher) .JPG, .TIFF or .PNG files

We want to ensure that your logo or artwork is represented in the best possible way. Therefore, the following file types will require more attention and may slow the process of your order and result in additional correction costs:

Files set up for Web presentation, such as low resolution JPEG, GIF, PNG etc. These graphics are made to load quickly, resulting in a lower quality image.

Any artwork imported into a word processing program such as Microsoft Word, WordPerfect, PowerPoint, Publisher, etc.

Yes. Small text, fine detail, and color gradients can be difficult to reproduce with embroidery. Additionally, the type of fabric the logo is applied to affects the level of detail that can be reproduced. In general, screen printing produces a more accurate replica of your logo or artwork.

Yes. If a specific font is used in your artwork, please provide the font file (in a true type font, for example, not just the name. If you are submitting an .EPS or .AI file, please make sure all fonts are outlined/converted to vector format in your artwork file.

Yes, we provide PMS color-matching unless otherwise stated. If PMS color-matching is not possible on an item, the closest available color will be selected.

Since your order is processed as soon as it is placed, we are unable to allow for changes, corrections or cancellations. Please review your order carefully before placing it.

While we stock a number of items, some products are not available for sampling.  Please contact your Sales Consultant for more details.

We have unsurpassed purchasing power with access to over 4,000 industry vendors and more than 700,000 products. Contact your Sales Consultant today to begin the ordering process.

We strive to ship you the exact quantity you ordered for every product. However, due to occasional variations in the identification process, an overrun or underrun of an order quantity may occur. We reserve the right to ship and invoice up to ± 5% of the original order quantity.

Since all of our products are personalized, we are unable to accept returns. If you feel your order was produced incorrectly, please contact your Sales Consult immediately.  If it is determined there is a material or manufacturing defect with your order, we will issue a returned goods authorization number and accept your return and repay your freight costs. We cannot accept returns based on defects discovered after you have a third party apply additional decoration.

All claims for shortages, loss or non-delivery must be made within 10 days from the date of the invoice. Claims for damages in transit must be made with the individual carrier when you receive the shipment, so please save all shipping cartons for inspection.

Holidays, national events, appreciation weeks and other special occasions are often great opportunities to promote your company or organization using promotional products and giveaways.